Shipping and Return Policies
 

Shipping

All orders are shipped via USPS, UPS and FedEx can be used by request.

Express shipping is available upon request, email Santino@Crownhookahs for any inquiries.

Returns

Because of their nature - No refunds will be offered for used smoking equipment. If you have received an item you don't like aesthetically, it can be exchanged or returned within 15 days of the original purchase date IF IT HAS NOT BEEN USED. If any item has been used, we're sorry, we cannot take it back for exchange or refund. If you choose to return / exchange an item you will be held responsible for shipping charges. Returns will be assessed a 15% Restocking Fee.

Defective merchandise (received cracked, USPS error mishandling) reported within 48 hours of receipt will be replaced free of charge including shipping fees.

We may ask for pictures or for a return of the broken item, depending on the circumstances.

No used items will be considered for exchanges.

These are glass, and cases of dropping or mishandling the items are not grounds for exchange.

For further information or inquiries please contact Santino at 801-573-8188.


International

Crown Hookahs gladly ships to our friends in different countries, however there are a few conditions for international shipping.

Under no circumstances will any order be declared as a gift. We don't ask you to break the law, please grant us the same courtesy.

All orders will ship via USPS Fist Class, or Priority, depending on weight. Express shipping is available upon request.

We extend the following discount for international orders:

Orders $60.00 (excluding shipping) or higher will receive an automatic 10% discount.

Orders $100.00 (excluding shipping) or higher will receive an automatic 15% discount

Contact us directly at Santino@Crownhookahs.com or contact us via the contact form at the top to receive shipping quotes for your country.